Patient Portal

Sometimes it takes up to 24 hours after your appointment for the activation text to arrive. If you’ve waited 24 hours then please email mlo@citiscan.com.au  with your full name and date of birth and we’ll resend.

When creating a password you’ll need to make sure you include 6 characters including one capital letter, one number and a special character such as ! or $ or #.

To ensure you have time to visit your referring doctor, your report will not be available to you on the Patient Portal until 14 days from when your referring health professional has received it.

If you haven’t done so already, please make an appointment with your referring health professional.

If you’ve waited over fourteen days and your report is still unavailable on the Patient Portal, please email mlo@citiscan.com.au  with your full name and date of birth.

If you no longer want to receive your results online please let us know by emailing mlo@citiscan.com.au with your full name and date of birth.

If your username (which is your mobile phone number) and password (which you will have created when you activated your account) are not working, please use the ‘Forgot password?’ link on the login screen.

No. Once you’ve activated your account you will not get any further text messages. You can login to the Patient Portal after each visit to access your results going forward. If you download our Patient Portal App, the app will provide notifications when a new study has been uploaded to your account.

Viewing the results section will show all results available in your account. If you would like to find a specific report or image go to the results section and use the filter input field.

Your drawings on images do not save to our system. To save your image click on the save icon and save it to your device.